According to the present statement we want to inform you that the data subjects/site users personal data provided with to Across Bergamo through the present site communication tools will be processed in respect to the processing definition contained in the art.4 of the new RGPD (look at the privacy glossary)
1) Data Controller
The data controller of the subject/user personal data is: Elisabetta Campanini’s ACROSS BERGAMO, via A.Maj 18/c Bergamo – p.iva 04059910168 - c.f. CMPLBT66B47A794C, reachable at This email address is being protected from spambots. You need JavaScript enabled to view it. or by dialing +393203336828. Elisabetta Campanini is an authorized tour guide of the Bergamo area.
2) Legal Grounds, Purposes and Means of the Processing
The present site contains two points for the data subject/site user personal data collection: the email address marked in the section “contacts-us” and the Void-Labs-Snc-Managed voxmail service for the creation and sending of tailored-made newsletters. Void Labs Snc headquarters are in Faenza (RA).
In the first case, the personal data of the data subjects/site users are processed by the controller for the specific purpose to activate and manage the relationship between the two of them and they are freely given by the data subjects who want to contact the controller (legal ground: the freely-given, specific, unambiguous and informed consent). The personal data may also be used by the controller to send commercial and marketing messages within the scope of the commercial or even contractual relationship according to art.13.2 of the Directive 2009/136 (legal ground: the controller’s legitimate interest to develop and consolidate the business relationship with the data subject/user). The recipient of these messages can always exercise his/her right to object (according to the art.21.2 and 21.4 of the GDPR) sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
In the second case, the personal data of the data subjects/users are processed by the controller with the purpose to manage a newsletters service. These data can be released either by the data subjects/users who freely decide to subscribe to the service or may be introduced into the newsletter database by the controller always in compliance to the data subjects/users’s freely-given, informed, specific and unambiguous consent (legal ground: the consent).
As an ancillary service to the newsletter, the Voxmail platform makes it possible to verify which messages have been opened, and the clics on the links present in the newsletter text, together with details regarding the IP addresses and the browser/device used. The collection of these data is fundamental to the processing implicit renewal and an essential part of the platform functioning.
Each data subject/site user who receives Bergomum, the Across Bergamo newsletter, has always the power to freely withdraw his/her consent to the personal data processing thanks to the specific unsubscribe function present in the newsletter text.
3) Recipients
The data subject/user’s personal data collected through this site (together with the other data necessary to communicate with the same subjects and directly obtained from them via email), may be transmitted to other tourist guides (autonomous data controllers) in case of outsourcing of the tour guide service (because of the controller impossibility to carry out the service) with the exclusive purpose di give way to the tour guide request.
As explained in the point 2, the personal data to be processed may be introduced in the Voxmail newsletter database: under this respect and limited to it, Void Labs Snc is an external data processor according to art. 28 of the GDPR.
In order to comply with the legal obligations set forth in the tax laws and regulations or for the establishment, exercise or defense of legal claims (also through ADR methods), the personal data contained in invoices or in contracts, will or might be transferred to the professionals related to the indicated purposes (accountants and lawyers).
4) Personal data communication
The personal data collected through the present site and the ones communicated afterwards during the commercial talks are necessary for information exchange between the parties and the carrying out of the service by Across Bergamo. The denial of the data use hampers the Across Bergamo capacity to give present and future tourist services.
5) Period of retention
The personal data collected through this site points of contact (and used to manage the business relationship with the data subjects/users) are periodically updated. In case of personal data contained in legal or fiscal documents, they will be stored for a 10-year period. In case of data used for direct marketing purposes, it will be retained as long as the data subject/user doesn’t exercise his/her right to object or as long as his/her previously-given consent isn’t denied.
6) Diritti dell’Interessato (utenti del sito)
The data subject/site user has the right to ask the data controller for:
the access to his/her personal data (expand)
the rectification or erasure of his/her personal data (expand)
his/her personal data portability (expand) o
his/her data processing restriction and to exercise his/her right to object in case of direct marketing purposes on the controller legitimate interest legal ground (expand).
The data subject/site user has the right to lodge a complaint with a supervisory authority as far as he reckons that an illegitimate use of the data is under way and the processing goes on notwithstanding the clear request to stop it. In order to exercise these righs the data subject/site user has to write to: This email address is being protected from spambots. You need JavaScript enabled to view it.
7) Cookie policy
The information about the use of cookies is provided pursuant to the provision of the Italian Competent Authority 05/08/2014 "Identification of simplified procedures for the disclosure and acquisition of consent for the use of cookies".
7.1) What are cookies what they are useful for
Cookies are pieces of information (small text strings) introduced in your pc through your browser when you visit a website. They are stored before being re-transmitted to the same sites at the next visit of the same user. They perform different and important functions within the network (implementation of computer authentication, monitoring of sessions, storage of information on specific configurations concerning users accessing the server, memorization of preferences, etc ...). In general, during navigation a user could receive on his own terminal also cookies of "other" sites (so-called "third party" cookies), set directly by the managers of said websites and used for the purposes and according to the modalities from these defined.
7.2) Tipologia di cookie utilizzati dal presente sito
This site uses both technical cookies and a type of cookies of "third parties" for which, under the current privacy law, no consent is required from the party concerned.
Technical cookies are used for the sole purpose of "transmitting a communication over an electronic communication network, or to the extent strictly necessary for a provider of an information society service, explicitly requested by a subscriber or user, to provide such service".
A) Technical cookies can be of a kind necessary to allow navigation of a visited site or of a kind to manage specific site functionality.
these cookies are essential for the corret site working.
B) Having regard to third-party cookies, this site uses the Google Analytics service. It is a web-navigation analysis service provided by Google Inc. ("Google") that uses cookies that are stored in the user's computer to allow statistical analysis in aggregate form in relation to the use of the visited site. The data controller has activated the anonymization function of the IP address and signed the amendment on the processing of data in accordance with the European regulations dictated by the European privacy law.
Google Cookies
_ga - contenuto: GA1.2.16645307.1486226430 (scadenza: 8 dicembre 2019, 17:59:50 CET)
Other cookies
__utmv - contenuto: 240292627.36365435%3Ainfo%40acrossbergamo.com%3Aauthenticated%20user%2Ccliente (scadenza: 10 luglio 2019, 2:38:06 CEST)
7.3) Communication social network (social networks) buttons and widgets
Social buttons are icons on the site that depict social network icons (e.g. Facebook, Linkedin, Youtube and Twitter) and allow users who are browsing to directly interact through a "click" with these social platforms. Technically these are links that refer to the account of the depicted social-network owner. By using these buttons, therefore, third-party cookies are not installed on the site.
To ensure greater transparency and convenience, hereunder there is the guide link to the social network used by Across Bergamo and containing instructions for managing cookies.
7.4) Disabling cookies
Most Internet browsers accept cookies automatically, but you can change your browser settings to delete cookies or prevent automatic acceptance.
It is also possible to refuse the use of cookies but in this case, the possibility of providing personalized information and services will be limited; some features of the site may not work properly and some of the services will not be available. Hereunder a series of links to the main browsers-setting guides related to cookies is available.
▪Internet Explorer: http://support.microsoft.com/kb/278835
▪Internet Explorer [windows mobile]: http://www.windowsphone.com/en-us/how-to/wp7/web/changing-privacy-and-other-browser-settings
▪Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
▪Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html
▪Safari [versione mobile]: http://support.apple.com/kb/HT1677
▪Firefox: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
▪Android: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DAndroid&hl=en
